Thanks for shopping at Ting London.
If you are not entirely satisfied with your purchase, we are here to help. Please contact email@example.com.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Shipping costs are non-refundable. You will be responsible for paying shipping costs to return your item.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive your credit within a certain amount of days, depending on your card issuer's policies.
All Ting Slings are guaranteed against manufacturing defects for one full year from the date of purchase.
Please send all warranty claims to firstname.lastname@example.org.
Damage caused by the environment (prolonged exposure to wind, rain, snow, heavy humidity, mold, mildew, rot, rusting, fire etc), improper use or improper care and maintenance is not covered.
Normal wear and tear of the product should be expected and does not fall under the warranty.
Misused or mistreated items are also not a manufacturer’s defect and are not covered under the warranty.
Any submitted claims must be accompanied by the warranty claim form, proof of purchase, and photos of the damaged product in question.
Claims will be responded to within 2-4 business days.
Some products are only available while stocks last. If a product is no longer available it cannot be replaced.
Replacement product cannot be offered if you have already obtained a monetary refund from the vendor you purchased the defective item from.
Approved claims may not result in a new product, replacement parts may be sent at our discretion.
Submission of a claim does not guarantee an approval.
Warranty only valid if product is purchased from Ting London directly.
Please note if your Ting Sling was purchased from an authorized vendor, refunds can only be done through them.
If you have any questions on how to return your item to us, contact us at email@example.com