Thanks for shopping at Ting London.

If you are not entirely satisfied with your purchase, we are here to help. Please contact studio@tinglondon.com.


  • You have 30 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Shipping costs are non-refundable. You will be responsible for paying shipping costs to return your item.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive your credit within a certain amount of days, depending on your card issuer's policies.


  • All Ting Slings are guaranteed against manufacturing defects for one full year from the date of purchase.

  • Please send all warranty claims to studio@tinglondon.com.

  • Damage caused by the environment (prolonged exposure to wind, rain, snow, heavy humidity, mold, mildew, rot, rusting, fire etc), improper use or improper care and maintenance is not covered.

  • Normal wear and tear of the product should be expected and does not fall under the warranty.

  • Misused or mistreated items are also not a manufacturer’s defect and are not covered under the warranty.

  • Any submitted claims must be accompanied by the warranty claim form, proof of purchase, and photos of the damaged product in question.

  • Claims will be responded to within 2-4 business days.

  • Some products are only available while stocks last. If a product is no longer available it cannot be replaced.

  • Replacement product cannot be offered if you have already obtained a monetary refund from the vendor you purchased the defective item from.

  • Approved claims may not result in a new product, replacement parts may be sent at our discretion.

  • Submission of a claim does not guarantee an approval.

  • Warranty only valid if product is purchased from Ting London directly.

  • Please note if your Ting Sling was purchased from an authorized vendor, refunds can only be done through them.

Contact Us